Inspect the uninspected

After first contact with the refit yard, it may be that the level of works is simple enough that two months is ample time to receive accurate quotes. However, the more complex the work, the greater the need for inspection and the more time will be required for the refit yard to create accurate quotations. It may be, for instance, that a theoretically simple part to procure will take 10 weeks minimum for delivery. Time and communication, therefore, are key to the tendering process.

“There is an important distinction to be made between standard maintenance jobs, modifications (unless structural) and wish-lists,” continues Di Tillio.

In essence, worklists can be broken down into the must-haves and the would-like-to-haves. For the most part, the inspections and quotations for standard maintenance works can largely be achieved digitally. Modifications, however, which are typically requested by the crew to optimise operational efficiency, will almost certainly require an inspection.

“Typically, crew will request modifications and they will already have a solution that they believe is the best in mind,” says Di Tillio. “However, from a technical perspective, we may be able to suggest an alternative that is even better in terms of operation and efficiency. Therefore, an inspection is required and the results must be clearly communicated. Communication is absolutely key from first contact all the way through to refit. We need to be completely engaged in the vessels chain of communication, with the captain, the crew, the managers, the technical managers and so on. Once we become a cog in the machine we can ensure that there are no surprises during the refit process. The inspection allows us to fully understand the required process and opens up the clear lines of communication with the on board team.”

Naturally, where it comes to large structural modifications or significant refits, an inspection that includes all the necessary shipyard departments is absolutely essential. A paint job, for instance, obviously requires a proper paint inspection. The largest inspections may require someone from the mechanical department, a general manager, the deck department, an electrical engineer, the list goes on depending on the scope of the works.

“The more information that we can achieve during the first inspection, the easier it is for our colleagues to make proper quotations and have all the works ready when the boat arrives at the yard,” comments Filippi. “The benefit to the client is having accurate costs and good scheduling. With turnaround times sometimes being tight, a good inspection and tendering process can ensure the vessel gets out on time and on budget. It is also important to appreciate how important this process is for the shipyard. Managing a shipyard is an incredibly complex job, ensuring that we have our timings and costs accurate allows us to manage all the various projects effectively.”

The underlying theme within the importance of inspections and tendering is how vital both processes are for creating transparency and trust at the beginning of a project. Indeed, Filippi paints a picture of two very different refit experiences. The first, includes a large well-known superyacht that returns to the yard every year, the communication is constant, the trust is unshakable and the works are always completed efficiently, the process is even enjoyable. The second scenario includes a first-time superyacht with an untrusting owner and owner’s team. Without trust and communication, the refit experience was poor, from inspection through to project completion.

“Trust is fundamental,” says Filippi. “At the end of the day, we should all be working in the same direction. Refit is a collaboration and team effort between the yard and the owner’s team, and this starts at first contact and inspection.”

Inspections are not just an opportunity for refit yards to determine the scope of a project and create accurate quotations, although both are obviously fundamental, inspections represent one of the first opportunities for the yard team and owner’s team to share ideas, reach a common understanding and begin building the trusting working relationship that is fundamental to the most effective and enjoyable refit experiences.